As part of our sustainability practises and our commitment to employing local Balinese artisans, we hand-make each garment upon purchase in our own studio.
THIS IS HOW IT WORKS:
Step 1: Your order is processed and scheduled for production.
Step 2: Your sustainable fabric and materials are checked and then cut to your style and size.
Step 3: Your cut fabric is then allocated to one of our talented seamstresses for sewing.
Step 4: The finishing touches (such as accessories and labels) are added to your garments.
Step 5: Your garments are inspected to ensure they meet our quality control standards.
Step 6: Your garments are packaged and wrapped, ready to dispatch from our Bali Studio.
Step 7: You will then be provided with shipping confirmation. All orders are allocated a Tracked Shipping Number.
Most international orders are received within 5-9 days of despatch.
Due to COVID19 restrictions, all orders are currently shipped with UPS directly from Bali.
Delays can be incurred, which unfortunately, is beyond our control. Many airfreight services have been cancelled and backlogged due to the shortage of global flights. We are constantly adapting to these changes to ensure you receive your order as quickly as possible.
Your patience and understanding is greatly appreciated.
Additional charges (sales tax, clearance and customs duty) may occur depending on your country of residence. Please check your country's import regulations before you place your order as these charges are at the purchaser's expense.
Please note that delays due to custom procedures are beyond our control and must be resolved by the purchaser.
Unfortunately, we have no control over these charges, and customs policies and import duties can vary widely between countries.
Once dispatched, you will be provided with your tracking number, and we shall also provide regular updates with regard to your order status.
SALE OR DISCOUNTED ITEMS
Sale items cannot be returned, refunded, or exchanged unless the item is not what was ordered or deemed to be defective or damaged.
We ask that you kindly consider your size and style before committing to a purchase.
This includes any purchases using a discount code as part of a sale promotion.
In all instances, please CONTACT us for any assistance.
Unfortunately, gift cards are unable to be returned or refunded.
FULL PRICED ITEMS
As we make-to-order we do not accept returns for refunds, however you may exchange any unworn garments for another size, style or colour or request a credit note for a future purchase.
Prior to placing a claim for a refund or exchange, please CONTACT us so as we can assist you in the best possible manner.
Our returns policy is valid for 30 days. If 30 days elapsed since your purchase we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, with the original tags attached.
If the item you are returning or exchanging is not incorrect or deemed faulty, you will be responsible for the return shipping costs to our studio in Bali.
If you choose to return an item that is not defective or damaged (eg. change of size or colour) then you will be responsible for the cost of shipping the items to us in Bali. In addition, you will also be responsible for the shipping costs to dispatch your credited item from Bali to your delivery address. We will contact you to arrange for the payment of any additional shipping costs prior to manufacture.
Any item not in its original condition, is damaged or missing original packaging/tags cannot be refunded.
Any item that is returned must be posted to us within 30 days from the date you received the item.
Once your return is received and inspected, we will contact you via email to update you on the situation.
We will also notify you with regard to the approval or rejection of your refund application.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
We shall provide you with a refund receipt, however, we cannot control the number of days it may take for your refund to appear in your account.
In all instances, your complete satisfaction is our highest priority.