SALE OR DISCOUNTED ITEMS
Sale items cannot be returned, refunded, or exchanged unless the item is not what was ordered or deemed to be defective or damaged.
We ask that you kindly consider your size and style before committing to a purchase.
This includes any purchases using a discount code as part of a sale promotion.
In all instances, please CONTACT us for any assistance.
Unfortunately, gift cards are unable to be returned or refunded.
FULL PRICED ITEMS
As we make-to-order we do not accept returns for refunds, however you may exchange any unworn garments for another size, style or colour or request a credit note for a future purchase.
Prior to placing a claim for a refund or exchange, please CONTACT us so as we can assist you in the best possible manner.
Our returns policy is valid for 30 days. If 30 days elapsed since your purchase we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, with the original tags attached.
If the item you are returning or exchanging is not incorrect or deemed faulty, you will be responsible for the return shipping costs to our studio in Bali.
If you choose to return an item that is not defective or damaged (eg. change of size or colour) then you will be responsible for the cost of shipping the items to us in Bali. In addition, you will also be responsible for the shipping costs to dispatch your credited item from Bali to your delivery address. We will contact you to arrange for the payment of any additional shipping costs prior to manufacture.
In all instances, your complete satisfaction is our highest priority.